Refund policy

At Hotbag.ie, we provide only best quality products, so we want you to use and enjoy them for many years to come. If you are not 100% satisfied with your purchase, we will gladly exchange or process a return and refund.

Returns

Our policy lasts for 14 days after you receive your product(s). If 14 days have gone by since your receipt, unfortunately, we can’t offer you a refund or exchange.

Please make sure that items are complete and in perfect condition — unused, not damaged — with attached labels and original packaging. Once we receive the items back, we will send you a confirmation to the email address you provided when ordering.

• Refunds are issued for the full selling price (this excludes shipping costs and additional taxes). The amount will be refunded to the original method of payment. Please allow up to 10 business days for the refund to be finalised.
• Exchanges are managed on a case-by-case basis. Our customer service team will get in touch to discuss further details.

NOTE: We do not exchange or accept returns on final sale items or custom orders. Return shipping costs must be covered by the customer.

Sending back an item?

When sending back an item, use a carrier of your choice. Make sure to fill out the return form that’s been included with your purchase: provide your full name, email address, order number, and reason for return or exchange. If the return form was not included, download it and print it here. We strongly recommend obtaining a tracking number from your carrier. Items lost in transit are not eligible for a refund. We reserve the right to reduce your refund in order to compensate for any damage the items may have experienced during the process of return.

Please mail the package to the following address: